Table of Contents

1. Before returning instruments for service
2. Packaging & Freight
3. Return address for service items
4. Service cost estimates
5. Service time... How long does it take?
6. Payment for service
7. Warranty Conditions

Before returning instruments for service

Fault Diagnosis
Please ensure thorough investigation of a problem by consulting instrument Manuals available on this web site and the Support Web Page before returning an instrument to TPS for service.  Some problems, such as incorrect settings, can be resolved by users themselves.  This will save unnecessary freight expense and time.

Examples:
pH sensor will not two point calibrate at pH 7 and pH 4.
If you have a second working pH sensor, connect it to your instrument and attempt to calibrate again.  This will reveal if the pH sensor or instrument is faulty.  Note that before connecting the second pH sensor, the instrument should be 'Initialised' as per the instructions in the instrument Manual.  

If using a refillable Intermediate Junction pH sensor - IJ44 (121234), ensure that the sensor has been refilled with reference electrolyte (potassium chloride / KCL) before calibration.  See Intermediate Junction sensor manuals on this web site TPS brand IJ44 pH Instructions.

A pH sensors glass membrane can become dirty and may need to be cleaned as per sensor instructions available on this web site, pH & ORP Instructions.

Cleanliness
Please unsure that instruments and sensors are cleaned properly before returning them for service to prevent exposure to harmful chemicals or biohazards by service staff.

Service / Return Goods Form
Include a completed Service / Return Goods form with the item being returned.  Describe the fault(s) in detail and state whether a cost estimate is required first.  Please specify whether the item is required urgently, so that we can prioritize completion of service work quickly for fast return to you. Include your return address.  If you require return by over night courier service then your street address is needed.

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Packaging & Freight

Ensure that suitable protective packaging is used when preparing items for return to TPS to prevent potential damage during transit to TPS. 

Return both instrument and sensors (unless fault with instrument only has already been determined) to TPS using your own prepaid freight service.  Keep a receipt and tracking number for your shipment so that you can trace proof of delivery in case of claims for loss or damage during transit to TPS.

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Return address for service items

Attn:  Service Department
TPS Pty Ltd
4 Jamberoo Street
Springwood 4127
Queensland Australia

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Service cost estimates

It is not possible to provide cost estimates until service items are assessed at our factory.  If a cost estimate is required, please request one on the Service / Return Goods form returned with the service item.  A cost estimate will be emailed (or faxed) to you.  You are under no obligation to proceed until you advise to proceed.

Please note that WP and 90 series instrument battery replacement cost is $75.00 excluding GST and freight cost.

Replatinisation of conductivity sensors is $45.00 excluding GST and freight cost.

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Service time... How long does it take?

Instrument service is usually complete within a week, but can take up to two weeks during busy periods.  If you need your instruments serviced quickly, please state this on the Service / Return Goods form or letter you include with your instrument, so that we can prioritise completion and return to you quickly.

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Payment for service

Service item costs must be paid in advance before their return.  Once service is complete, an email / fax will be sent to you outlining service details, costs of service, replacement parts or sensors and your return address.  Please check and ensure that your return address details are correct.

Payment options including TPS's bank details will also be provided.

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Warranty Conditions

TPS Pty. Ltd. guarantees all instruments and sensors to be free from defects in material and workmanship when subjected to normal use and service. This guarantee is expressly limited to the servicing and/or adjustment of an instrument returned to the Factory, or Authorised Distributor, freight prepaid, within twelve (12) months from the date of delivery, and to the repairing, replacing, or adjusting of parts which upon inspection are found to be defective.Warranty period on sensors is six (6) months.

There are no express or implied warranties which extend beyond the face hereof, and TPS Pty. Ltd. is not liable for any incidental or consequential damages arising from the use or misuse of this equipment, or from interpretation of information derived from the equipment.

Shipping damage is not covered by this warranty.

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